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Product Care

If treated as instructed, your VIANEL accessory can retain its original quality for longer. Find out more about our Material & Care recommendations for your product. Each piece of leather and skin are unique. Any irregular or tonal variations, marks or veins are natural characteristics and should not be considered imperfections.

Shipping & Return

All purchases will be shipped via USPS or FEDEX.
STANDARD SHIPPING (USPS PRIORITY MAIL) – Delivery in 2 – 5 business days.
2-DAY (FEDEX OR USPS PRIORITY MAIL EXPRESS) – Delivery in 2 business days.
OVERNIGHT (FEDEX) – Delivery in 1 business day.
INTERNATIONAL SHIPPING (USPS PRIORITY MAIL INTL) – Delivery in 6-10 business days depending on country of destination. Does not cover customs fees.
PREMIER DELIVERY – Same Day in NYC, order must be placed by 5PM and not personalized.

Please allow 7 business days for personalized in stock orders to process and ship. Premier Delivery, 2 Day and Overnight shipping applies to the end of the processing period, not the date of ordering. (This period may vary depending on the time of year.)

Any text significantly beyond our character limit sent by e-mail will likely take the full 7 business days to process.

For additional shipping information.
RETURNS: Merchandise must be returned unused and in an unaltered condition with original packaging and tickets for return.
Personalized and/or sale products are not valid for return, exchange, or store credit. No exceptions.
Find out more about our return policy.